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STORE HOURS: Monday to Saturday from 10:30-14:00 / 17:00 a 21:00

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Terms of Use

1 . Ownership of the domain www.raccoongames.es

In compliance with Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual shop, www.raccoongames.es, corresponds to Raccoon Games S.L., a company legally incorporated in Spain with CIF B-91709808 and registered in the Mercantile Register of Seville. (Hereinafter RaccoonGames.es)

2 . Object and scope of application.

The purpose of these General Conditions of contracting and use, is to regulate the availability of the information provided in the online shop of RaccoonGames.es, as well as the commercial transactions that arise between RaccoonGames.es and the users of the domain www.raccoongames.es. Both browsing the online shop and the acquisition of any of the products offered in it, implies the acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use RaccoonGames.es may modify the website to make any changes and modifications it deems appropriate and necessary for the proper functionality of the same, without prior notice.

3 . Information provided on the website.

We make every effort to offer the information contained on the website truthfully and without typographical errors. In the event of any error of this type occurring at any time, beyond the control of www.raccoongames.es, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on this error, we will inform them of this error and the customer will have the right to cancel their purchase without any cost on their part.
Similarly, it is possible that the contents of the website may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase without any cost on his part. RaccoonGames.es is not responsible neither directly nor indirectly for any of the information, contents, statements and expressions contained in the products marketed on the website. This responsibility lies at all times with the publishers, manufacturers or suppliers of such products. All contractual information on www.raccoongames.es is displayed in Spanish (Spanish and English), and communication with customers and users, as well as the formalisation of the contract, will be carried out in these languages.

4 . Intellectual and industrial property.

All content published in the shop and especially the designs, text, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial designs and any other signs susceptible of industrial and commercial use are subject to intellectual and industrial property rights of RaccoonGames.es or third party owners who have duly authorized their inclusion on the website. Under no circumstances shall it be understood that any license is granted or any waiver, transfer, total or partial assignment of such rights is made or any right or expectation of right is conferred, and in particular, of alteration, exploitation, reproduction, distribution or public communication of such content without the prior express authorization of RaccoonGames.es or the corresponding owners.

5 . Responsibility of RaccoonGames.es

The products presented on the website are in accordance with the Spanish legislation. The responsibility of Raccoongames.es cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent according to the customer's order. It is therefore up to customers outside Spain to verify the possibility of importing or using the products they order from us.
The access to the website will be voluntary, and therefore, the responsibility of the user, who will be responsible for any direct or indirect effect that may arise from the use of the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by our website, and the user is obliged to hold harmless RaccoonGames.es for any claims arising directly or indirectly from such events.
RaccoonGames.es is not responsible for any damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operation of this electronic system or in the devices and computer equipment of users, caused by reasons beyond the control of RaccoonGames. es, that prevent or delay the provision of services or navigation through the shop, or delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems, or the inability to provide the service or allow access for reasons not attributable to RaccoonGames.es, due to the user, third parties, or force majeure. Raccoon Games.es does not control, in general, the use that users make of the website. In particular, RaccoonGames.es is not responsible in any case that the users use the website in accordance with the law, the present General Conditions, the moral and good customs generally accepted and the public order, nor that they do it in a diligent and prudent way.

6 . Obligations of clients and users.

In general the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that may impede, damage or impair the normal operation of the same, the property or rights of RaccoonGames.es, its suppliers, other users or in general any third party. It is forbidden the access and use of the website to minors without the express consent of their parents, RaccoonGames.es is not responsible for the veracity and accuracy of the data filled in by the user and therefore can not verify the age of the same.
Specifically, and without implying any restriction to the previous paragraph during the use of the website www.raccoongames.es the user is obliged to:
a) To provide truthful information about the data requested in the user registration form or when placing an order, and to keep them up to date.
b) Not to enter, store or disseminate on or from the website, any information or material that is defamatory, libellous, obscene, threatening, xenophobic, incites violence or discrimination on grounds of race, sex, ideology, religion or in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, current legislation.
c) Not to introduce, store or disseminate through the shop page any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of RaccoonGames.es, any other user, the suppliers of RaccoonGames.es or in general any third party.
d) Diligently keep the "user name" and "password" provided by RaccoonGames.es, assuming responsibility for any damages that may arise from an improper use of them.
e) Not to carry out advertising or commercial exploitation activities through the website, and not to use the contents and information of the same to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.

f) Not to use false identities or impersonate the identity of others in the use of the website or in the use of any of its services, including the use of passwords or access codes of third parties or in any other form.
g) Not to destroy, alter, use for use, disable or damage the data, information, programs or electronic documents of RaccoonGames.es, its suppliers or third parties.
h) Not to introduce, store or disseminate through the shop page any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content which does not hold, in accordance with the law, the right to make it available to third parties.
The customer undertakes to enable the delivery of the ordered goods by providing a delivery address to which the ordered goods can be delivered within the normal delivery hours. In case of breach by the customer of this obligation RaccoonGames.es shall have no liability for the delay or inability to deliver the order requested by the customer.

7 . Privacy and personal data protection.

For the purposes of the provisions of Law 15/1999, of December 13, Protection of Personal Data, as well as the R.D. 1720/2007 of December 21 by which approves the Regulation that develops the L.O. 15/1999, RaccoonGames.es informs you of the existence of a file of personal data created by and under the responsibility of Raccoon Games with the data obtained on the website www.raccoongames.es. The purpose of this file is to manage your contractual relationship with us, as well as the realization of promotional and advertising activities of our own or third parties by any means, both by telephone, such as sending commercial messages via SMS, etc., that may be of interest to you, from the study and segmentation of the data collected while browsing the website, the data provided by filling in any form, as well as those arising from the business relationship or delivery of products marketed. If you do not wish to receive advertising, all you have to do is log in to your account and deactivate the sending of newsletters and information.
In compliance with the provisions of the Regulation of development of the Organic Law of Data Protection 15/1999 of 13 December, approved by Royal Decree 1720/2007 of 21 December, in Law 34/2002 of 11 July, on Services of the information society and electronic commerce and other provisions issued in its development, customers and users of www.raccoongames. es may, at any time, exercise their rights of access, rectification, cancellation and opposition of their personal data by writing to Raccoon Games S.L C/José Luis de Casso 58, 41005 Sevilla, indicating the name and surname, user and email with which you registered, and attaching a photocopy of your ID so that we can validate that it is you who exercises this right. In the case that the data provided are associated with a purchase, the Spanish legislation requires us to keep them for at least six years so they can not be deleted or rectified even if the customer requests it.
Raccoon Games is committed in the use of the data included in the file, to respect its confidentiality and to use them in accordance with the purpose of the file, as well as to comply with its obligation to save them and adapt all measures to prevent alteration, loss, or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 1720/2007 of 21 December. Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved by means of the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate them as they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL changes slightly: it no longer begins with http but with https.

8 . Cookies.

We also inform you that in order to improve your browsing experience, manage the content of your basket, offer you our personalised advice, and inform you online about our offers for customers or partners, our website uses cookie implantation and IP storage devices. The cookie is a file that we place on your computer, the sole purpose of which is to simplify your browsing on www.raccoongames.es (this cookie cannot contain viruses or be executed, because it is not an active file). The cookie can only be read by RaccoonGames.es and by you, and you can delete it if you wish, by accessing your browser options. See the help menu for more information.

9 . Placing an order.

To place an order it is necessary to connect to www.raccoongames.es, and register as a user, filling in the electronic form that appears at any given time on the web page of the shop and following the instructions indicated therein. After registration, and in order to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, filling in the order form provided and validating it. The prices and offers presented on the website are valid only and exclusively for online orders placed at www.raccoongames.es, and may not coincide with the prices and offers available at other Raccoon Games shops in Seville. All prices published on our website are inclusive of VAT.
The validation of the order by the customer expressly implies knowledge and acceptance of these terms and conditions as part of the conclusion of the contract. Unless proven otherwise, the data registered by RaccoonGames.es constitutes proof of all transactions made between RaccoonGames.es and its customers. RaccoonGames.es will file the electronic document in which the contract is formalised and it will be accessible.
Once the purchase is completed and in the shortest possible time, always within 24 hours from the execution of the purchase, the Customer Service of raccoongames.es will send you by e-mail a proof of purchase. If you do not agree with the information contained in this confirmation, you can request the modification or cancellation of the contract.

10 . Online reservation of a product and purchase in Raccoon Games physical shop.

Some of the products presented in www.raccoongames.es allow you to reserve a product in the Raccoon Games physical shop for later collection and purchase in the selected shop. The reservation will be available on certain items and physical shop depending on the stock available at the time.
To make a reservation of a product through www.raccoongames.es and its subsequent purchase in the physical shop, it is essential that the customer registers as a user of www.raccoongames.es following the instructions indicated in the product sheet, in the section Product under reservation.
Once the reservation has been confirmed, the customer will receive a confirmation email with the details of the reservation which must be presented at the physical shop for collection once the product has been put on sale.
The cancellation by the customer of an order placed on reservation/pre-order once the selected payment system has been finalised will not be accepted.

11 . Availability of products.

The selection of products offered on www.raccoongames.es, is valid as long as the products are visible on the website, with the limits of available stock. As it is e-commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock runs out, not being able, therefore, in these cases, to continue with the purchase initiated.
In the file of each product, the period in which we can dispatch it from our warehouses is indicated:
In stock, dispatch within 24 hours. The article is in stock and we are committed to dispatch it from our warehouse within 24 hours.
Item in stock, dispatch planned for... We do not have the item in stock prior to launch. The supplier informs us that the item is in stock prior to the launch. The shipment is made on the day of the launch. Generally these are products that you can reserve on Raccoon Games.es and in the physical shop.
Out of stock items are items that are out of stock and that you can check their availability from the product page in the queries section.
These delivery times are calculated on working days - Monday to Friday - as Raccoon Games.es does not ship on holidays, Saturdays or Sundays. The delivery times indicated are approximate. In the event of any stock shortage or unavailability of an item, RaccoonGames.es will contact you to inform you immediately and give you a new delivery time or, if it is not possible to serve you the product, proceed to its cancellation. In any case, a delay in delivery will not entitle the customer to claim any compensation.
12 . International shipments
International shipments have a cost that will depend on the weight and geographical situation. This will be calculated prior to payment for acceptance. The delivery times for international shipments are between 7 and 15 days.

13 . Returns

The deadline to exercise the right of withdrawal and returns is 14 calendar days from receipt of order. If you are not satisfied, you can return your purchases made in Raccoongames.es in our own online store or in the physical store. You must first contact our Customer Service by sending an email to tienda@raccoongames.es. On the other hand, the products purchased in the physical store can not be returned in the online store, so we will only accept returns of items purchased solely and exclusively in Raccoongames.es.

In the case of incidents during transport, bumps and damages these must be notified within 24 hours after receipt of the order. These will be notified by us to the insurance of the carrier in order to make a replacement of the items as soon as possible.

The returns must be authorized in advance by our Customer Service (tienda@raccoongames.es), always arriving indicating on the outside of the package the order number and full name of the person who made the purchase and will be sent to our return address, located at: AVDA LUIS MONTOTO 144 ,41005 (SEVILLA).



Luis Montoto 144, Sevilla, España.

954 70 96 96

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